FAQ · Clear answers up front

Questions worth asking before the work starts.

Straightforward notes on how we scope, design, build and look after the products we work on.

What kinds of organisations are a good fit?

We work best with ambitious organisations where the work crosses teams, systems or service boundaries. If important tasks depend on workarounds, repeated checking or a few people holding the process in their heads, there may be a useful product opportunity. We are candid about fit before suggesting a scope.

What is the minimum project budget?

There is no single minimum that suits every question. A focused discovery sprint can be a smaller, bounded investment; a custom product launch needs room for research, design, engineering, testing and handover. We discuss the budget range early and shape the work to an outcome rather than hide trade-offs.

How long does a project usually take?

A focused sprint may take one to three weeks. Product launches often run for several months, depending on integrations, decision-making and the release boundary. We set review points and make dependencies visible so the timeline stays grounded in the work.

Do we need to have completed discovery before we contact you?

No. Bring the question, the current process or even a list of things that keep going wrong. We can help determine whether discovery is needed and how much evidence is useful before committing to a build.

How do you choose the technology?

We start with the operating context: existing platforms, team capability, data, security needs and long-term ownership. We explain the trade-offs in plain language and prefer boring, maintainable choices over novelty without a clear reason.

How do you approach accessibility?

Accessibility is part of design and quality, not a final polish task. We consider semantic structure, keyboard operation, focus visibility, contrast, responsive layouts and understandable error states. Testing is planned to suit the product and the people who use it.

Can you work with the systems we already have?

Yes. We map the system boundaries and integration needs before recommending replacement. Where possible, we connect to the right sources, preserve useful data and introduce change in manageable increments rather than forcing a risky all-at-once cutover.

Who owns the designs and software?

Project-specific deliverables and agreed source code are transferred under the terms set out in the signed project agreement once the applicable fees are paid. We identify any third-party libraries, pre-existing materials and licences so ownership and use are clear.

What support is available after launch?

We can agree a time-bounded maintenance block, an ongoing review cadence or a defined handover to your team. Support scope, response expectations, included hours and escalation routes are documented rather than assumed.

What does handover include?

Handover is tailored to the product and may include product decisions, design files, component guidance, architecture notes, integration boundaries, deployment steps, test coverage, known limitations and a walkthrough with the people taking ownership.

Can you collaborate across time zones?

Yes. We work internationally and make collaboration legible through written decisions, prepared workshops and a clear overlap window agreed at the outset. We use live time for decisions and problem-solving, not to replace useful documentation.

Can you work with our procurement and security process?

We can provide a project scope, delivery approach, relevant company details and technical context to support procurement review. Security requirements, vendor onboarding and documentation requests are discussed early so they do not surface as a late surprise.

Do you work with internal teams?

Absolutely. We often pair with product, engineering, operations and IT colleagues. Our aim is to make the work stronger and leave your team more capable, not create a dependency on the studio.

What happens in the first conversation?

We ask about the people doing the work, where friction appears, what a better outcome would mean and what constraints matter. If there is a fit, we suggest a practical next step. You are not expected to arrive with a complete specification.

Still wondering?

Ask us the specific question on your mind.

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